Support

Don’t go it alone!

Support

Kateley Company offers support for many open source storage products. We specialize in OpenZFS platforms. We can customize a package for your needs or use the standard packages below. We also provide consulting.

Support Offerings

We offer packaged support for most OpenZFS platforms. Omnios/OI, FreeBSD, ZOL, Ubuntu, Napp-it and FreeNAS. If you have a different distro you would like help.. let us know

Basic support 8/5 4 hour response + bi-annual health check

$1199 a year for first system, $299 for each additional system.




Contact info@kateley.com for additional systems

Health Checks

A lot of our customers take a good guess at how to build a systems. Sometimes based on anonymous tips from forums. Let our professionals take a look at your build to analyze real world business needs.

All health checks include: Review of configuration, logs, performance and log/cache efficiency

Also, some installed systems might require a Systems Review before being eligible for support.

Systems review is a half-day process and costs $550



We also offer 360 support contracts that have access to:

  • Private portal
  • Forum
  • All video based training

Consulting

We can provide consulting services on any of our products. Some of the consulting products we regularly sell are:

  • Open-ZFS systems review
  • Systems install and setup
  • Data Architecture and planning
  • Hardware planning

Contact info@kateley.com for more information on a custom quote.

Technical Writing/Documentation

For your system we can write a runbook detailing instructions on how to continue maintenance. We can do this in either written or video content. We also have a talented staff of tech writers for any project.

Video Production

We do simple production on how-to videos for a variety of products. We can produce classes, documentation or technical marketing videos.

We have very deep knowledge of open-zfs, open storage and other open source products which make our videos on point with clean messaging. Having deep technical know-how means we don’t change for weeks or months to understand your product.

Check out zfs bootcamp for an example of our work.

Contact info@kateleyco.com for more information.