Support

Don’t go it alone!

Support

Kateley Company offers support for many open source storage products. We specialize in OpenZFS platforms. We can customize a package for your needs or use the standard packages below. Most support contracts can also be written in 3 month increments so you have a little extra help when you are deploying, but don’t have to commit to a long-term contract. We also provide consulting.

Support Offerings

We offer packaged support for most OpenZFS platforms. Omnios/OI, FreeBSD, Ubuntu, Napp-it and FreeNAS. If you have a different distro you would like help.. let us know

Home user, email only

$250 a year

Outside the US, 8 hour response, bi-annual health checks

$600 a year

Basic support 8/5 4 hour response + bi-annual health check

$1200 a year

Better support 10/5 2 hour response + Quarterly system check

$2400 a year

Health Checks

All health checks include: Review of configuration, logs, performance and log/cache efficiency

Contracts need to be signed to provide access.

Some installed systems will require a Systems Review before being eligible for support. Systems review is a half-day process and costs $500


Support



We also offer 360 support contracts that have access to:

  • Private portal
  • Forum
  • All video based training

Consulting

We can provide consulting services on any of our products. Some of the consulting products we regularly sell are:

  • Open-ZFS systems review
  • Systems install and setup
  • Data Architecture and planning
  • Hardware planning

Contact info@kateley.com for more information on a custom quote.

Technical Writing/Documentation

For your system we can write a runbook detailing instructions on how to continue maintenance. We can do this in either written or video content. We also have a talented staff of tech writers for any project.

Video Production

We do simple production on how-to videos for a variety of products. We can produce classes, documentation or technical marketing videos.

We have very deep knowledge of open-zfs, open storage and other open source products which make our videos on point with clean messaging. Having deep technical know-how means we don’t change for weeks or months to understand your product.

Check out zfs bootcamp for an example of our work.

Contact info@kateleyco.com for more information.